About Us
We Are a Different Kind of Retailer.
First and foremost, we know our stuff! We have been in business since 1945 and take great pride in offering quality products that are a great value for our customers. We work tirelessly to be an expert on every single product we offer. We don't just carry any old product just to be able to make a sale. It actually takes a lot for a product to be researched and sold by our company. We always want our customers to know that they can shop in confidence when purchasing from Tops Vacuum and Sewing.
Since technology is ever-changing and advancing in our industry, it is important for us to stay at the forefront of all the latest innovations and offer our customers the most up-to-date selection on high quality goods. All of our products are hand selected from reputable and reliable vendors. When considering the products we are going to offer we look for several key factors. First: the product needs to be reliable; second: the product must be easy to learn and use; third: the product needs to be a good value and offer you the most for your money. As retailer, we understand the importance of selling quality goods and balancing this with a dedicated and supported customer experience. Customers are our number one priority. We believe that creating the best buying experience is the key ingredient in creating happy customers. At Tops Vacuum and Sewing, we will never knowingly cut corners on quality or service!
We are MUCH more than just price. When comparing prices and offers, we ask that some key points be kept in mind. Always remember that the to your door price at another retailer may be quite different than what is shown or advertised and probably does not include the Premium Support that we offer here, at Tops Vacuum and Sewing.
1. Does the purchase include shipping charges?
Most of our product prices include shipping to your door! If you see a lower price elsewhere you might find it does not include shipping charges and the price will go up once you add in these charges thus increasing the actual to your door price.
2. Do you have to pay sales tax on the purchase?
We do not collect sales tax on orders that ship outside of the state of Florida. Most lower prices you might find will also have sales tax added to them again increasing the products actual to your door price.
3. Does the product include a FREE Premium Support Package?
Ours do! All of our eligible products include our Exclusive Premium Support Package, which provides you with numerous essential and key benefits over other retailers. Some of these services include: Generous Trade-In Allowances, Free Delivery, Free Premium Installation and Set-Up, Free Expert Lessons, 120-Day Low Price Guarantee, and a 10-Year Parts and Labor Warranty. Click to learn more.
4. Do they actually have the product in stock?
Most retailers do NOT stock the products they sell. They order them on an as-needed basis. We are one of the few retailers that actually stock most of the products we sell. This puts us in control of your order and in most cases gives us the capability of shipping your order within minutes of you placing it. Most of the products we list on our website we have in stock and ready to ship. We display the availability of every product on our website so you will be able to make use this information in your buying decision.
5. Will they be in business tomorrow?
Everyday we see many companies in our industry come and go. However one thing has remained constant and that is Tops Vacuum and Sewing. We have been in business since 1945 and plan to be here for many more years to come! You always get your best quality service from your selling dealer. So it is sometimes a shame when we see consumers that purchased from a dealer that went out of business and had a fire sale just to dump their inventory and now have nowhere to turn for help. We have always believed in the saying: The bitterness of low quality lingers long after the sweetness of low price is forgotten. We are a well established and financially sound company that has deep roots both online and in the communities we represent.
6. Do they know the products that they are selling?
We do! We are a dedicated vacuum and sewing retailer. Unlike many retailers that sell a little of everything, we are a full fledged vacuum and sewing company. We know how to provide proper service to our customers, with expert support and low prices. We also have a specialized and dedicated internet sales support team. You will never hear "Sorry, we were busy in the store and could not get around to assisting you with your internet order" as you might hear from other retailers. We know when you place an online order, you want the item fast and we are constantly praised for our super fast order processing and shipping. We ship most orders within minutes of getting them, so on average most orders will arrive to your door in only 3-4 business days. We have been serving our industry since 1945, we are absolute experts on the products and service we offer. This is how we "Reinvent The Customer Experience!".
How We Do It...
You are probably curious as to how we can offer competitive pricing as well as our Premium Support and still be in business, right? It's actually pretty simple. Here are some prime examples that allow us to be the best at what we do.
We have been in business since 1945. We own our own facilities and with 8 retail stores, this gives us the buying power to get you the best prices available on all of the products we carry. While it's important for you to get the lowest price you often times you must sacrifice customer service or after-sale support. We are very pleased to be able to give you the best of BOTH, including competitive prices as well as our Exclusive Premium Support Package.
We choose our products, promotions, and staff carefully and ensure every dollar pays for itself; we streamline our systems and billing processes; we don't have any frills (like $5,000 office furniture or lavish company vehicles) and we don't use six inches of tape when five inches will do. We have learned that it's the small things that can sometimes add up and this allows us to offer better support and value to our customers. There are no tricks in what we do, just good, old-fashioned, reliable business principles. We're also a green company. This means that we use the latest energy efficient technologies (low cost LED lighting, clean propane operated forklifts and recycled shipping materials). These methods are better for our environment and helps us save money so we may pass these savings along to you.
What's the end result? We are big enough to get you the low prices you want, yet small enough to provide you with the quality customer service and expert support you deserve. All of this is to best serve value-conscious customers like you. Thank you!
Contact Info
Website Sales Team
Our Website Sales Team is glad to answer any questions about our online products or services before you place your order.
Contact Our Website Sales Team (Our email is monitored 24x7, so expect a quick response.)
Note: We respond to every request we receive. If you do not receive a response promptly, please check your "bulk" or "spam" mail folder.
Website Customer Service and Support Team
Our Website Customer Service and Support Team will be glad to assist you with the following requests which are handled exclusively through email:
- Existing Order Assistance
- Product Support and Assistance
- Repairs, Returns, and Exchanges
- Order Discrepancies
Contact Our Website Customer Service and Support Team (Our email is monitored 24x7, so expect a quick response)
Note: We respond to every request we receive. If you do not receive a response promptly, please check your "bulk" or "spam" mail folder.